Orders can still be placed online without.
If this message is persistent please contact your IT department.
When you visit the Homepage you will see a link near the top of the page that says Log in/Register. If you follow that link, you will be prompted to enter and confirm your email address (this should be an address that is unique to you). You will also be asked to choose a password.
For security purposes online registration can only accept one Company name at both an invoice and delivery address (although the addresses can be different, the Company name remains the same). If your circumstances require a different Company name at the Ship to address than the Invoice address, please add this to the special instructions eg. ‘Please ship to Company Name XYZ’ in your order.
NB. We do accept online orders on a 30 day invoice payment option. However, if during processing of your order we find that the company account details provided are not already set up with us and no credit status has been verified, we reserve the right to request credit card payment before despatch of goods. We will contact you if this is the case.
There are several ways to navigate the website and find the items you need.
Catalogue Number Search
Not all our products are available to buy online, but our website does have the most popular ranges all with the most up to date prices and promotions.
The website will always give you the best price currently available dependent on the conditions met in your order- this will either be: list price, contract price, current web offer price or volume discount price – whatever is the lowest.
When you log in to www.gilsonuk.com as a fully registered user whose account has been assigned to the registration, you will see the prices available to your institution based on any current contract discounts that are in place.
The yellow box will explain the status of your account. Please contact us if your account is not yet assigned and you would like it to be set up.
All our list prices exclude VAT which is applied during the checkout process. If you are eligible for VAT exemption this can be declared during checkout and the VAT will be removed. You will be required to give your VAT registration number. You will also need to fax a copy of your VAT exemption certificate to +44 (0)845 5196874 unless you have previously supplied an annual VAT exemption certificate.
You can pay with Mastercard, Visa Credit Card, Maestro, Switch or Delta debit card or Solo card,
The website will feedback any messaging from your bank if there has been a problem with processing your credit card payment.
Adding to my order
If you do need to cancel an order, please contact Customer Services on +44 (0)845 5196874 as soon as possible. However, as most of our ‘In Stock’ items will ship the same day it is not always possible to stop a delivery and a restocking fee may be incurred for the order cancellation.
When you are signed into your online account click on the "My Account" link and go to “My Order”. This will allow you to review any of your online orders with us as well as update your account details.
This is managed within My Account when you are logged in. We start creating a list automatically for you from your order history and you can also manually add extra items yourself. By listing the catalogue numbers.
Login and use Multibuy – use the link just below Express Buy or access via My Account.