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Privacy Policy

This website (“Site”) is owned and operated by Gilson Scientific Ltd. on behalf of itself and its affiliates (collectively‚ “Gilson‚” “we,” “us,” or “our”). The goal of this Privacy Policy is to inform you about the information we gather or receive about you and in connection with your access to and use of the Site (“Collected Information”), how we use and share that information‚ and how we safeguard that information.

By accessing or using the Site, you agree that you have read and understand this Privacy Policy and that you consent to the collection, use, and sharing of information as discussed below. If you do not agree with this Privacy Policy, do not access or use the Site.

Gilson may update this Privacy Policy at any time. Please check this Privacy Policy periodically for changes. All changes will be effective immediately upon posting to the Site and, by accessing or using the Site after changes are posted, you agree to those changes. We will also notify you of material changes either by email or by a conspicuous notice on this Site.

Collection of Information You Submit

Personally Identifiable Information

You can visit the Site without sharing personally identifiable information, but you will be required to provide personally identifiable information in order to use certain Site features, for example, to register for an online Gilson account. We will collect any personally identifiable information from or about you that you choose to submit to us via the Site. Personally identifiable information is information that identifies you as an individual. The personally identifiable information we collect may include your name‚ email address‚ mailing address‚ billing address, shipping address‚ and phone number. Specifically, we collect your personally identifiable information when setting up your online account, in connection with your purchase of products, in receiving and fulfilling information requests, when you respond to communications from us (e.g., surveys, promotional offers). To register for an online account you will need to submit your name‚ billing address‚ shipping address‚ and phone number.

Purchase Information

Purchases of products can be made by credit or debit card. All credit and debit card information is provided directly to our PCI -compliant third-party payment processor. Gilson does not directly access or handle your credit or debit card information. To make a purchase, you will need to submit your name and your credit or debit card type, number, expiration date, security code, billing address, shipping address, Company name and phone number. We will maintain a record of the purchases that you make using the Site.

Mailing List Information

If you sign up or otherwise opt in to receive promotions from us, you will need to submit your name and email address. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email. We may use third-party email providers to deliver these communications to you.

Collection of Other Information


A "Cookie" is a file on your computer containing text which is used to store settings and remember actions by visitors to a website. This data is then transferred back to the web-server to perform the correct action based on what the user does. Cookies are most often used to personalise and improve the user experience on a website.

Cookies on www.gilsonuk.com

At Gilson we use cookies to ensure all visitors can use this website with no problems. They also allow us to identity our customers individually when logged in (session cookies) this is a necessary step for placing web orders on our site. Additionally we use Google Analytics tracking cookies to help us improve our website (these are not used to identity individuals). If you continue to use our site you are consenting to use our cookies.

Here at Gilson UK we are using the following tracking Cookies:
  • User (Used to identify our customers)
  • __utma (Used for Google Analytics performance monitoring)
  • __utmb (Used for Google Analytics performance monitoring)
  • __utmc (Used for Google Analytics performance monitoring)
  • __utmz (Used for Google Analytics performance monitoring)

List of cookies we collect to make the ordering process easier

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


The Services use third-party analytics tools (Google Analytics) to collect information about your use of the Services, which information your web browser automatically sends to those analytics providers. This information includes the URLs of the Site pages that you visit and your IP address. Our analytics providers may also set cookies or read pre-existing cookies. This information is stored on the analytics providers’ servers. Our analytics providers use this information to provide us with reports about Service traffic and your visits to the Services (for example, the domain from which you access the Internet, the web address of the web site from which you linked to the Services, and the date and time of your visit to the web sites that you view and click through). We will use this data to improve the Services’ structure and content. Google via Google Analytics may use this data in accordance with its Privacy Policy, which is located at https://www.google.com/policies/privacy. For more information on how Google uses your data, visit https://www.google.com/policies/privacy/partners. You may opt out of our use of certain analytics tools. You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out web site at https://tools.google.com/dlpage/gaoptout and installing the Google Analytics Opt -Out Browser Add-On. Please remember that you will need to opt out for each browser you use. Opting out and otherwise refusing cookies will also limit the collection of analytics data from your use of the Site.

How We Use and Disclose Collected Information

In addition to the uses described above, Gilson and its suppliers may use and share Collected Information as described below. We will not sell, rent, or share Collected Information except as disclosed in this Privacy Policy or as permitted by applicable law.

Purpose Collected

Gilson uses personally identifiable information and other Collected Information for the purpose for which it has been collected, including to offer and provide our products and services to you, to communicate with you in connection with your online Gilson account, to provide you with information and communications that you request, and to support our core business functions. These include order or service fulfilment‚ internal business processes‚ marketing‚ authentication‚ loss and fraud prevention‚ public safety and legal functions. Your location information will be used to update product pricing, availability, regional promotions and language support.

Communication with You

We may use Collected Information to notify you of changes made to the Site (for example, changes to this Privacy Policy) and, if you sign up or otherwise opt in to receive promotions from us, to send you promotional materials and other communications as described above. If you provide us with your phone number, we may call you at that phone number with regards to orders you place through the Site or with regards to any feedback that you submit.

Service Providers

Gilson may share Collected Information with its service providers who need access to that information to provide operational or other support services‚ such as payment processors‚ shipping agents‚ product fulfilment vendors‚ Site management and hosting suppliers, email service providers, marketing service providers, and companies that help us improve our product and service offers and our Site. Our service providers may use Collected Information as necessary for them to provide the applicable services to Gilson. We require our suppliers to comply with all applicable data privacy laws and regulations. In addition‚ unless otherwise disclosed to you‚ our service providers are not authorized to use or disclose your personal information for their own marketing purposes.

Site Evaluation and Improvement

We may use Collected Information: to analyse, develop, and improve the content, materials, products, and services that we make available through the Site and the Site’s functionality; to inform marketing and communication plans and strategies; to evaluate user needs and customize Site content, promotional emails, and your browsing experience; and for other legitimate and lawful business purposes.

Legal Requirements‚ Safety‚ and Loss Prevention

Gilson may use and disclose your personal information and other Collected Information in other special circumstances to the extent permitted by applicable law, for example‚ in the event of a subpoena, court order, a request by law enforcement officials‚ when we otherwise believe in good faith that the law requires it‚ and to respond to requests from government authorities. There may be instances when we may use or disclose your personal information or other Collected Information in order to protect or defend the legal rights‚ property or operations of Gilson or our employees or agents; to protect the rights‚ privacy‚ safety or security of Site users‚ members or others; to protect against fraud; and to allow us to pursue available remedies or limit the damages that we may sustain.

Aggregate Data

We may aggregate personally identifiable information and other Collected Information to create anonymous aggregate data on Site users, which describes users as a group but does not reveal the identity of individual users. We may use aggregate data to understand Site users’ needs, to determine Site user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products, services, and the Site.

Business Transfers

All Collected Information is exclusively the property of Gilson. Gilson may transfer Collected Information in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Gilson or as part of a corporate reorganization or stock sale or other change in corporate control. That successor will be bound by this Privacy Policy as it applies to that information.

Children Under 13

This Site is a general audience website and is not directed at children under 13 years of age. Gilson does not knowingly collect or use information from children under 13 through the Site. Please contact us via one of the channels listed below if you believe we have collected information from your child so that we can work to delete it.

Information Security

Gilson maintains reasonable and appropriate physical‚ administrative‚ and technical controls to protect your personal information. For example‚ we use Secure Sockets Layer (SSL) technology‚ the industry standard in transferring information‚ to process orders placed through the Site. While we work very hard to protect your privacy‚ no method of security is guaranteed to be effective‚ and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information. Gilson does not guarantee that loss, misuse, or alteration of Collected Information will not occur and makes no warranties‚ express or implied‚ as to the ultimate effectiveness of our reasonable and appropriate safeguards. If you become aware of any breach of Site security or this Privacy Policy, please notify us immediately. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

Third-Party Web Sites

The Site may link to, or be linked to, web sites not maintained or controlled by Gilson. Gilson is not responsible for the privacy policies or practices of any third parties or any third-party web sites. This Privacy Policy does not apply to any third-party web sites or to any personally identifiable or other information that you may provide to third parties. You should read the privacy policy for each web site that you visit.