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Care Levels

Gilson Care Plans

Choosing the Right Level of Maintenance to Suit Your Needs


A range of service options are available with flexible response times to meet your needs and budget, consolidating maintenance contracts in this way is more convenient and saves money.


  • Emergency response is rapid to minimize your down time.
  • Over 70% of call outs are attended next working day.
  • All work is carried out using 100% genuine manufacturer endorsed spare parts to ensure the continued high performance of your equipment.

Gilson Service Independent Service Provision is covered by ISO9001 quality standards with full documentation of procedures, certification of training and competence.


We will make a full assessment of your LC assets and customize the offering of support needs to suit your requirements. All service scheduling is organized through a single centralized resource, saving you time and aggravation. By issuing a single purchase order number you can cover all your service needs on an annual basis and easily budget future requirements. Single invoicing is provided to minimize administration throughout the supply chain.


Where equipment is not currently covered by a warranty or contract agreement, we can offer a flexible range of solutions providing ongoing protection of your investment.


Gilson Care Plans


  • Instrument Care Plans
  • Customised Plans
  • Software Support Agreements
  • Best Endeavour Support Agreement

In addition to the following Service Plans we also offer a Back to Base and Call Out service


Our Instrumentation Care Plans


 

Premium Care Plus

Premium Care

Performance Care

Preventative Care (formerly Std care)

Planned Maintenance

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tick tick

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Response Time

48hrs Priority Response

48hrs Priority Response

5 Days

5 Days

Labour Included

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tick

Reduced Cost

Reduced Cost

Travel Included

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tick

Reduced Cost

Reduced Cost

Loan Equipment

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tick

 

 

Performance Verification

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tick

 

Training Credits

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tick

 

 

Spares (Ex consumables)

Included

Included

Not included

Not included

Unlimited
Breakdown Callouts

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tick

Chargeable

Chargeable

Who for

Preventative maintenance for GMP/GLP Compliant companies e.g. Pharma / production lines. With validation after service and documentation.

Preventative maintenance for customers wanting rapid response and minimum down time, who don't require detailed performance certification.

Routine preventative maintenance. Not reliant on equipment

Routine preventative maintenance. Not reliant on equipment.

 

Software Support Agreements – For Gilson Software Users


Our revolutionary Trilution software packages combine both powerful functionality and out-standing flexibility for effortless control of your instruments and data. Our support agreements ensure your investment is kept fully up-to-date, optimised to your specific requirements and working as efficiently as possible so you can focus on your science rather than your software. No other service organisation can offer this level of care on Gilson systems, only Gilson.


Our advanced technical support and software maintenance plan is ideal for maintaining optimal performance of your instruments whilst minimising total cost of ownership. Download our Gilson Software Support Agreement.


  • Latest Software Upgrades - Automatic software and document updates during the life of your support plan to ensure maximum functionality of your instrument.
     
  • Priority Response Time - Highly trained Technical Support team dedicated to serving you, reducing downtime for software related issues.
     
  • Unlimited Hours of 1:1 Primary Support - A dedicated support contact and access to Gilson’s extensive Technical Support Knowledge Base to help create and optimise your Methods. On-site Technical Support also available, including the cost of all labour and travel
     
  • Proactive Maintenance - Preventative measures and diagnostics are run on-site to minimise issues before they arise including annual health check for Trilution, PC, MS Windows and related module firmware.
     

Best Endeavour Support Agreement – Discontinued and Obsolete Instruments


With our reputation of producing quality robust instruments we know many of our customers have Gilson products which are well in excess of the normal seven years since last manufactured.


Whilst we pride ourselves on our product support and our ability to maintain our equipment for longer periods than many other manufacturers, we also understand the importance of helping our customers manage their investments and optimise their applications. We believe our customers should not only be informed about new product innovation but also be told when our older products are reaching the period where future service support may not be possible.


Download our Gilson Best Endeavour Support Agreement


  • Minimises risk associated with using discontinued or obsolete systems
  • Provides maximum product support
  • Priority service and parts
  • Helps you manage your support costs
  • Discount towards new Gilson product upgrades
  • Pro-rata refund for equipment beyond repair
  • 12 month cover