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Service Levels

Gilson Service and Calibration Programmes

We offer a variety of service and calibration programmes including our brand new Lifetime Warranty programme.

We offer

  • Manufacturer Calibration - to 2.2, 2.4 and 3.5 service levels.
  • ISO-8655 Calibration - to 2.2, 2.4 and 3.5 service levels
  • Gilson Lifetime Warranty - An innovative new scheme to lower your pipette maintenance costs.
  • UKAS Calibrations-NEW! The range of Bronze (2.4), Silver (3.5) and Gold (3.10) calibration levels traceable to EN ISO17025:2005

What is included in our pipette service and calibration?

All of our service programmes include the following as standard:

  • Leak and Function test
  • External and Internal clean
  • Replacement of seal(s) in accordance with brand and model of the pipette
  • Lubrication in accordance with brand and model of the pipette
  • Gravimetric calibration and report (to ISO or Manufacturers specifications)
  • All parts are extra (unless your pipette is part of our lifetime warranty where all parts are included)

We can service and calibrate single and multichannel pipettes of ALL MAKES and BRANDS, not just Gilson.

ISO vs Manufacturers - what should I choose?

There are two types of specifications to choose from; ISO or Manufacturers, which specifies the maximum errors tolerated when calibrating pipettes. Although Gilson’s manufacturer’s specifications are more stringent, we can perform ISO if you only need conformity with the norm ISO 8655.

All of our UKAS Calibration Levels include EN ISO17025:2005 traceable Calibration Certificates and Calibration Labels. Calibrations are performed to the most stringent manufacturer specifications using manufacturer tips unless advised otherwise.

As found/ Pre-Service calibrations are not included in the standard price, please contact us on servicesales@gilsonuk.com to discuss your service and calibration requirements and/ or to request pricing.


Pipette Service with Gilson Lifetime Warranty

Gilson Lifetime Warranty is applicable to all single channel PIPETMAN Classic, Neo, G, L and MICROMAN pipettes.

  • New pipettes come with the lifetime warranty FREE as standard for 12 months.
  • Used pipettes can NOW join the programme following an initial one-off GLW Qualification Service

All parts required during the service AND for any performance failures are covered by the warranty so you need never pay for spare parts ever again!

  • The warranty must be renewed every 12 months by having your pipette serviced by Gilson. You only pay the cost of the service, we cover the rest. No hidden charges, just one low annual cost for the labour.

GLW Brochure