Exclusive Lifetime Warranty Programme

What is the Gilson Lifetime Warranty (GLW)?

We are so confident in the accuracy, precision and robustness of our products that we don’t just talk about it, we guarantee it. The Gilson Lifetime Warranty is a revolutionary new scheme that ensures peak performance of your pipettes time and time again. It gives you ultimate peace of mind and complete confidence in your results for the entire lifetime of the pipette.

Originally we introduced the scheme to new pipette purchases but we have now extended it to Gilson pipettes already owned and used by you.

What are the benefits?

• Reduced annual spend on new products - Your pipettes will last longer, improving your return on investment.
   
• Just one set annual cost, a yearly service. The warranty itself is free of charge for the lifetime of the pipette.
   
• Peak performance at all times –Pipettes will continuously perform to our rigorous and legendary manufacturer’s specifications with minimal downtime and maintenance of pipettes, ensuring maximum throughput of your lab.
   
• No tedious administration or warranty claim process –Should you need to send us back your pipette for anything other than the annual service, you can do this directly without generating purchase orders, warranty claims or other administration burdens. 
   
• Complete confidence in your results – with peace of mind.
   

How does it work?

With Lifetime Warranty, we will ensure your pipetman constantly performs to our legendary Gilson standards each and every year. Pipettes that are serviced annually at our Gilson Service Centre of Excellence are covered. The warranty includes the cost of all parts and labour for any product failures and the cost of all parts used during the annual service.

How to join the GLW programme.

Joining the GLW programme is simple whether your pipette is newly purchased or one you already own.